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Embrace Conflict And Resolve It. Don’t Ignore It And Hope It Goes Away, Part I

If you ever have a chance to hear a talk by Rod Hairston, Chaplain for the Baltimore Ravens, attend it. He has tremendous insights into people and how to see that they rise to their potential on a sports team, on any team. I had the privilege of hearing his presentation on dealing with conflict in organizations and I am passing along to you some of the wisdom he gave to the 207 CEOs and business owners who attended a workshop at PSA Financial in Hunt Valley, MD on July 31, 2012. All of the PSA events are worthwhile. This was one of the best.

1.    Resolving conflict in a healthy way makes everyone better. Do not hide from conflict and hope it will go away. It probably will get worse. The secret is to drill sown into it and find the root cause.

2.    Every organization needs a conflict resolution policy and strategy. Get help formulating these things and teach everyone about them.

3.    Leaders do not have to be involved in every conflict. Fight upward delegation. Insist that the people in conflict define the real issue amongst themselves and come to you only if that becomes unresolvable.

4.    Be sure it is really a conflict. Personalities are different and that diversity is an asset. Not everyone vibes with each other. Help everyone learn each their different styles and how they complement each other and also have a tendency to conflict with each other.