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Embrace Conflict And Resolve It. Don’t Ignore It And Hope It Goes Away, Final Part.

This is the fourth and final  post in a four part series: Embrace Conflict And Resolve It.  Don’t Ignore It And Hope It Goes Away. Part I can be found here, Part II can be found here, and Part III can be found here.

If you ever have a chance to hear a talk by Rod Hairston, Chaplain for the Baltimore Ravens, attend it. He has tremendous insights into people and how to see that they rise to their potential on a sports team, on any team. I had the privilege of hearing his presentation on dealing with conflict in organizations and I am passing along to you some of the wisdom he gave to the 207 CEOs and business owners who attended a workshop at PSA Financial in Hunt Valley, MD on July 31, 2012. All of the PSA events are worthwhile. This was one of the best.

13. Be prepared to go public. Don’t let the conflict lie below the surface.

14. Don’t move people if they are toxic, let them go. If they are teachable, help them learn.

15. Be forgiving. People do mess up and make mistakes. Also, they may have health issues or other personal problems.
People have to learn that it is Ok to make mistakes. This creates an environment where people try harder to do their best.

16. Be an “ASS:” Affirm, Be a Student, Be a Servant.