Embrace Conflict And Resolve It. Don’t Ignore It And Hope It Goes Away, Part II

This is the second of a two-part series.  The first part can be found here

If you ever have a chance to hear a talk by Rod Hairston, Chaplain for the Baltimore Ravens, attend it. He has tremendous insights into people and how to see that they rise to their potential on a sports team, on any team. I had the privilege of hearing his presentation on dealing with conflict in organizations and I am passing along to you some of the wisdom he gave to the 207 CEOs and business owners who attended a workshop at PSA Financial in Hunt Valley, MD on July 31, 2012. All of the PSA events are worthwhile. This was one of the best.

5.    Conflict arises under these circumstances:

  •  Personal attacks: Don’t tolerate them
  •  Deception and lying: A red flag about integrity
  •  Jealousy and envy when acted out: Not restricted to teenagers
  •  Insubordination and circumvention: Another red flag
  •  Failure to keep commitments: And another red flag.

6.    Be discreet about the matter. This does not mean being silent or hiding it.

7.    Confront things not people.

8.    Be ready for rejection as you work through the conflict. Sometimes people may have to admit they were wrong to be in conflict or    they just did not understand the “other side.”